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Return & Refund Policy

Aixciting GmbH is committed to your satisfaction and does everything to ensure highest quality of all products. Accordingly, we will replace all products that were found to be damaged at time of purchase or have defects in materials or workmanship at our expense.

Within 30 days from the date of delivery we accept all returns and exchanges as long as the product is unused and was not willfully damaged.

We do not offer free returns or exchanges. You are responsible for shipping the order back at your own expense unless we have approved your refund /exchange request.

Please submit your return request by emailing us at info@sleepxneckrest.com . Our support team will respond to you with instructions on how and where to ship your return to.

Once your return is received and inspected, we will send you a notification email indicating whether or not your product fits the requirements for a refund or exchange.

If your request is approved, your exchange/refund will be processed and a credit will automatically be applied to your credit card or original method of payment within one business week.